Privacy Policy

Celebratory Gifts by Heraldic Names is strongly committed to protecting the privacy of its website users and customers. Our privacy policy outlines the specific information we collect, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is an important part of our company commitment to providing our customers with a high quality of customer service and reliability.

We strongly advise that you check our policy when visiting Celebratory Gifts sites for any updates or changes. By using our website, submitting your personal information to us and/or registering an account, you consent to the use of your personal information as described in this policy (as amended from time to time). This policy only extends to the Celebratory Gifts website and does not, therefore, extend to your use of, the provision of, or the collection of data on any third-party website that is linked by using the hyperlinks within this website.

Information Collection and Use

We are the sole owner of the information collected on this site.

We will never sell or rent this information to others. Celebratory Gifts collects information from our users at several different points on our website.

We will only share information with a 3rd party to aid in the fulfilment of an order.

What type of personal information does Celebratory Gifts collect?

Where you choose to provide personal details to us, we may collect the following personal information from you:

  • When you make a purchase – your username, password, first and last name, address, e-mail address and phone number
  • The reason for your contact, which may be an enquiry, a purchase, or a request
  • If you create a customer account – your username, password, first and last name, address, e-mail address and phone number
  • If you make a purchase using the Site: financial account information, such as credit/debit card number and other payment information; and delivery information which may include your home address, telephone number and email address
  • Your contact and marketing preferences
  • If you enter one of our competitions or interact with us in various other ways – demographics information and information about subjects that may interest you
  • If you take a survey – your views on how we could improve our products and services
  • Information necessary for legal compliance; and/or where you “like” us or make posts on our pages on social networking websites, such as Facebook and Instagram

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Currently, we operate an ‘implied consent’ policy which means that we assume you are happy with our use of cookies. If you are not happy, then you should either not use this site, or you should delete our cookies once you have visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

Cookies on the Celebratory Gifts site

Session cookies – We use a session cookie to remember your log-in for you when logging into your account.
Google Analytics – we use this to understand how the Celebratory Gifts site is being used in order to improve the user experience. Your user data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at Google
Google AdWords – Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
Facebook Advertising – We use Facebook advertising conversion tracking and re-targeting pixels, which allows us to collect or receive information from your website and elsewhere on the internet and use that information to provide measurement services and target advertising.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or allaboutcookies.org.

Find out how to manage cookies on popular browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Opera
  • Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

Other information we collect

Social buttons – On many of the pages of the Celebratory Gifts site, you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for Twitter, Google +1, Facebook ‘Like’, and LinkedIn ‘Share’. In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of Celebratory Gifts. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on Celebratory Gifts’ site. So, if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases, these sites will be registering the fact that you are visiting Celebratory Gifts, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete such information.

External web services – We use a number of external web services on the Celebratory Gifts, mostly to display content within our web pages. For example, to have live chat we use Tawk.to; to communicate with you. This is not an exhaustive or complete list of the services we use or might use in the future when embedding content, but these are the most common.

As with the social buttons, we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather the anonymous usage information e.g. number of views, plays, loads etc.

Email Marketing – Some emails that we send you to have no tracking in at all, for example, personal correspondence or emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should unsubscribe from the Celebratory Gifts newsletter.

We use MailChimp to manage our email marketing subscriber list and to send emails to our subscribers. MailChimp is a third-party provider, which may collect and process your data using industry standard technologies to help us monitor and improve our newsletter. MailChimp’s privacy policy is available at https://mailchimp.com/legal/privacy/.

You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.

How does Celebratory Gifts use information about you?

Celebratory Gifts may use information about you for purposes described in this Policy or as otherwise disclosed to you on our Site or with our services. For example, we may use information about you for the following purposes:

  • to respond and/or deal with your request or enquiry;
  • to process and administer your order(s) or purchase(s) of our products;
  • to improve our products and to ensure that content from the Site is presented in the most effective manner for you and for your computer (or another electronic Internet-enabled device);
  • to administer the Site;
  • for internal record keeping;
  • to contact you (directly, either by Celebratory Gifts or through a relevant partner or agent) by e-mail or phone for any of the above reasons;
  • subject to your consent where required under applicable laws, to carry out direct marketing and/or e-mail marketing that you have requested;
  • where necessary as part of any restructuring of Celebratory Gifts or sale of Celebratory Gifts’s business or assets;
  • to perform any contract that Celebratory Gifts has with you; and
  • for compliance with legal, regulatory and other good governance obligations.

This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate. Some of the personal information that Celebratory Gifts maintains will be kept in paper files, while other personal information will be included in computerised files and electronic databases as set out in more detail below.

In most cases, the information that Celebratory Gifts processes about you are required to deal with your request, purchase or registration, or required by law, or is necessary for the exercise of Celebratory Gifts’ legitimate business interests and needs. Celebratory Gifts may also convert personal information into anonymous data and use it (normally on an aggregated statistical basis) for research and analysis to improve Company performance. In addition, Celebratory Gifts may use pixels or transparent GIF files, to help manage online advertising. Any information that we collect and share is anonymous and not personally identifiable.

Celebratory Gifts will not disclose customers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Links

The Celebratory Gifts website may contain links to other sites. Please be aware that Celebratory Gifts is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Celebratory Gifts.

Security

The Celebratory Gifts website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

The website uses SSL encryption to offer increased protection on card details. The SSL certificate uses X.509 certificates with wildcard issuance be done via ACMEv2 and using DNS-01.

Contact/address details:

If you have any questions about the privacy statement, the practices of this site, or require a copy or deletion of the personal details that we hold on you, please contact us at:

By post
Celebratory Gifts
9 Beacons Park
Brecon
Powys
LD3 9BR
United Kingdom

Tel: 07870169319
Email: sales@celebratorygifts.co.uk

Disclaimer

The material on our site is given for general information only and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site.
Given that the Internet uses an open system we cannot warrant that the site and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety.

© 2018 Celebratory Gifts | All Rights Reserved | Website by Vitty